Terms & Conditions

Welcome to Cartezon.com!
These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or placing an order on Cartezon.com, you agree to be bound by these Terms.

1. Marketplace Platform

Cartezon.com is a multivendor e-commerce platform that connects buyers and sellers. Products listed on our website are sold either directly by Cartezon or by independent sellers registered on our platform.

2. Orders & Payments

• Orders are confirmed only after successful payment via our secure payment gateways (PayU, UPI, cards, wallets, etc.).
• We reserve the right to cancel orders in case of pricing errors, stock unavailability, or fraudulent transactions.

3. Shipping & Delivery

• Products are delivered through trusted courier/logistics partners.
• Delivery timelines may vary depending on seller location, buyer’s address, and courier availability.

4. Returns & Refunds

• We offer easy returns on most products within 7 days of delivery, subject to seller return policies.
• Certain categories (e.g., perishable goods, intimate wear, customized items) may not be returnable.

5. Seller Responsibilities

• Sellers must list genuine, legal, and quality-checked products.
• Any counterfeit or prohibited items will be removed, and accounts may be suspended.

6. Limitation of Liability

While we strive to ensure quality, responsibility for product warranties and claims lies with the respective sellers.

Cartezon acts as a facilitator between buyers and sellers.

7. Use of Website

You agree not to misuse our site for unlawful activities or fraudulent transactions.

8. Products & Services

• All products listed are subject to availability.
• Prices may change without prior notice.

9. Orders & Payments

• By placing an order, you agree to provide accurate details for billing and shipping.
• Payments are processed securely through our trusted payment gateway partners.

10. Shipping & Delivery

• We aim to deliver orders within the estimated timelines mentioned at checkout.
• Delays due to external factors (courier, natural events, strikes) are not our liability.

11. Returns & Refunds

• Please refer to our Refund Policy for detailed information.

12. Intellectual Property

• All content, trademarks, and materials on Cartezon.com are owned by us and may not be copied without permission.

13. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

14. Governing Law

These Terms shall be governed by Indian law, and disputes shall be subject to the jurisdiction of courts in Ghaziabad, UP.