Shipping Policy- Cartezon.com

At cartezon.com, we aim to deliver your products in the fastest, safest, and most reliable way possible.

1. Packaging Details

• All products are carefully packaged to prevent damage during transit.
• Fragile items (such as instruments or delicate goods) are packed with extra cushioning and protective layers.
• Eco-friendly materials are used wherever possible to reduce our environmental impact.
• Multi-item orders may be shipped in separate packages to ensure safe delivery.

2. Delivery Timelines

• Orders are usually processed and dispatched within 24-48 business hours of order confirmation.
• Delivery timelines vary based on your location:
  • Metro Cities: 3–5 business days
  • Other Cities/Towns: 5–7 business days
  • Remote Areas: 7–10 business days
• Delays may occur due to unforeseen circumstances such as natural calamities, strikes, or courier issues.

3. Shipping Charges

• Standard shipping charges may apply depending on the product weight, size, and delivery location.
• Free shipping offers, if applicable, will be clearly mentioned at checkout.

4. Tracking Details

• Once your order is dispatched, a tracking ID and courier partner details will be shared with you via email/SMS.
• You can track your order in real time through our Order Tracking page or directly on the courier partner’s website.

5. Delivery Process

• Our delivery partners will attempt delivery at the provided address.
• In case of missed delivery, re-attempts will be made, or the customer may be contacted directly for rescheduling.
• Please ensure your address, contact number, and pin code are entered correctly to avoid delays.

6. International Shipping

• Currently, we ship only within India. International shipping will be updated in the future.

7. Customer Support

For any queries related to shipping, tracking, or delivery, please contact us:
📧 Email: contact@cartezon.com
📞 Phone: +91-9220757599
🕘 Timings: Monday–Saturday, 9:30 AM – 6:30 PM